Refund and Cancellation Policy

This Refund and Cancellation Policy applies to Optional Support (tips) for ARO, operated by Transup Tech LLC. Optional Support helps fund free community map tools, alerts, and related product work. It is not a charitable donation, not a purchase of physical goods, and not payment for emergency response or guaranteed outcomes.

One-time Optional Support is generally final once Stripe confirms a successful payment. We may consider a refund when: • You were charged more than once for the same tip because of a technical error • You can show an unauthorized charge on your payment method • Applicable law requires a refund Email support@aromap.org within 14 days of the charge and include the approximate date, amount, and any receipt or account email so we can locate the Stripe record.

Monthly Optional Support renews automatically until you cancel. You may cancel anytime in the app under Manage Optional Support, or by emailing support@aromap.org. Cancellation stops future renewals. When you cancel at period end, you keep access to the current paid period; we do not automatically refund the current period unless required by law or approved as an exception below. If a renewal fails (for example, an expired card), Stripe may retry according to its rules, and the subscription may become past due or end.

Signed-in users can open Manage Optional Support in ARO, review active monthly support, and cancel. You can also remove saved cards there. If you cannot access your account, email support@aromap.org from the address on your account (or the email used at checkout) and ask us to cancel monthly Optional Support.

To request a refund, email support@aromap.org with: • Your account email (if any) • Approximate payment date and amount • Whether the tip was one-time or monthly • A short reason for the request We typically respond within several business days. Approved refunds are issued to the original payment method through Stripe and may take additional time to appear on your statement.

Transup Tech LLC may grant a goodwill refund or cancel a pending renewal in limited cases (for example, clear billing mistakes or documented hardship). Granting a refund once does not create an obligation to do so again.

Please contact support@aromap.org before filing a chargeback so we can help resolve the issue. Chargebacks may delay investigation and can affect your ability to use Optional Support features.

We may update this policy. The effective date and version appear on this page. Material changes apply to tips made after the update; existing monthly subscriptions remain cancelable under the rules above.

Refund and cancellation questions: support@aromap.org Operator: Transup Tech LLC Related documents: Terms of Service, Privacy Policy, and in-app Optional Support notices.